Here are all your questions answered
How to register on your website?
The process is simple. Just click on the Log In link under Settings on the top of the page and fill up all the details in the form that pops up. Your profile will get created by the username email you choose, which will help you browse through our website and place enquiries.
I have problem in registering on your website, where shall I contact?
If you are unable to register on our website please mail us on firstname.lastname@example.org and our support staff will be happy to attend to your issues.
I forgot my password and don’t know what to do now?
You can go to Settings >> Log In >> and click on Forgot Your Password. Just enter your email address (the one you registered with us) and we will be able to mail you your account information immediately.
What do I need to do to place an order?
Our prices are quoted in USD but can also be quoted in the currency of your choice and we have a minimum order quantity requirement of 100 pieces per style, per color and size (for most of our items). Prices are FOB DELHI using our own method of packing in inner and master boxes. Minimum shipment value does apply. If your company requires us to use a different method of packing please clarify this before we issue Performa invoice. Upon receiving your order by fax or e-mail we will issue a sales confirmation (Performa invoice) along with the estimated production time. If you are in agreement with everything we will then request that you transfer a deposit of at least 40% of your order value. Once you have confirmed your order we cannot accept any cancellation. Upon completion of your order, and prior to shipment, we shall ask that you transfer the remaining balance.
What is a Query cart?
Just like a shopping cart, Query cart enables you to include all the products of your interest in the cart. All you have to do is keep adding the product and the cart will capture all the details and send it to us with your contact details. This will help us in building a quotation and send it back to you.
I have sent a query through your website. What shall I do now?
Your query is very valuable to us. Just relax and one of our executive will make a quotation and will get back to you within a business day with the details of each product like description, size, price and other terms. It is highly advised that you mention the maximum possible details in the text of the query which will give us a clear understanding of your requirement and we can reply accordingly with more precision. Once the prices and other terms are acceptable you can proceed for an order placement. And if you haven’t still heard from us after placing a query then please mail us on email@example.com.
What is your Order Cancellation Policy?
We do not maintain any stocks as most of our items are customized as per your requirements. Upon receipt of your confirmed order with the requisite advance, we immediately purchase the raw material and put the same into processing. It is for this reason that we are not able to accept order cancellation.
How can I check the status of my query?
You can log into your account anytime and check if you query is queued or in the processed state apart from that you can always drop us an email on firstname.lastname@example.org for further assistance.
PRODUCT AND QUALITY
Are you a manufacturer or a trader?
We are a manufacturer-trader in the sense that we get our items made on contract basis by skilled craftsman based on our designs and requirements. We too supply the raw material; it is just the crafting that we get on contract basis from highly skilled workers. The manufacturing is done under our supervision and quality control.
Do you have a provision to provide samples of your products?
We can supply samples of most items. If you require the samples to be sent by DHL, FedEx, UPS, etc, once we confirm that samples are ready to send, please ask your courier of choice to call to our warehouse to pick them up. As we do not maintain any stocks, making samples would require about 3-4 weeks lead-time.
Do you hold stock of your products?
We don’t hold stock of any items, as almost all our items are customized to the buyer’s specifications. This is mainly because there are hundreds of designs in various products and customers' taste is very hard to predict.
Can you give me exclusivity on the products that I order?
Subject to your orders reaching an agreed quantity, we may be able to grant you exclusivity for our designs in, your Town, State or Country. We will be unable to provide exclusivity for items that are on general sale in India.
Do you have any store outside India?
We deal with all our customers directly and do not have any store outside/inside India. All our products are custom made in India and shipped directly from India.
Do you make designs as per custom requirements?
We do offer this service as it is in vogue and serves as a good differentiator. Just feel free to mention the details in the query text. Depending on the level of customization (or a new design altogether) we will need a drawing or photograph of the product to develop a sample, which on approval will be produced according to the quantity agreed. We have extensive experience in customizing products to the customer’s specification.
Is it possible to get pre-inspection done?
You can arrange for a pre-inspection of the ordered products once they are ready to be packed. For this purpose you can come down personally, send a representative or if required you can get the inspection done through certified agencies.
What are your product packaging standards? How safe it is?
Even a slight damage or chipping on a handicraft product affects its beauty very badly. Although the goods are sold to you but we consider it as our product and to see that it reaches safely we undertake strict packing standards. Depending on the product, it is first packed in poly bags or bubble sheets, put inside an inner carton and then in a master carton of 9 ply. Safely taped and strapped. Only worry is on the part of shipping where the boxes are handled by several agencies and many places. We pass on strict instructions to the shipping agencies for careful handling of the items but it is essential to have an insurance cover, just in case.
How do I contact Sangeeta enterprises if I need some special requirement for quality control?
Drop us an email on email@example.com along with your detailed requirement and will get back to you on that.
SHIPMENT & DELIVERY
We do not know how to import. Can you help?
There is a first time for everything. With our vast experience in sending products worldwide, you just have to relax and we will guide you through the entire process of delivering the product right to your doorstep. Our office will co-ordinate and provide the required guidance for this purpose.
Do you ship internationally?
Yes we do & our products are shipped from Mumbai port, India for Sea shipments and Delhi Airport for the Air shipments. However, for consolidation of your cargo, we can ship out of any port in India as per your requirements. That ways you can receive your order wherever you are in the world.
How do you ship & how much time it takes?
It’s hard to specify the exact time frame but it all depends on the order details like the product, design, quantity, assortment, etc. The minimum time required to ship the products from India is 5-6 weeks from the date of order.
How do I know if my order has been shipped?
We update you regularly on the status of your order and always keep you in the loop. We also send you the scanned copy of shipping documents like Bill of Lading or the Airway Bill, with the shipping schedule of the aircraft/vessel. Through which you can also keep a track of the shipment.
I have other suppliers in India; can you help to consolidate their orders with yours so that I can import everything as a single shipment?
Sure, let us know who they are and we'll liaise with them to make sure that all of your orders are sent as one shipment.
How much will the shipping charges be?
This will depend on the size of your shipment and the method of shipping. When inquiring about shipping charges, we kindly request that you let us know the style numbers and quantities of the items you are interested in ordering, your chosen method of shipping (air or sea), and your nearest international seaport or airport. This will enable us to make a quotation based on the information provided.
My local wholesaler only has a minimum order requirement of 10 pieces. Why your company’s minimum order quantity is higher?
Please remember that you are buying at source. Orders of a lesser amount probably would not work out to be economical for manufacturing and shipping and in many cases it may be that your freight costs far exceed the cost of the goods themselves. We assume that you have approached us because you want to cut out your local wholesaler and save money, if that is the case, we kindly request that you be prepared to buy on the same terms as wholesalers would.
Can I get my shipment fully insured for any major breakage / damage or loss?
We highly recommend insurance cover on these products as even a slight damage is unwarranted. There are many insurance companies and all of them provide this service. When we have shipped your order, we will send you the relevant papers and based on these you can get an insurance cover from your end. It is advisable to get insurance covered at destination because in case of damage to the product, the claim process is simplified at your end. We can get insurance cover for you if insisted and the premium charged in India for this will be added to the price.
Can I order less than your stated minimum order requirement?
We are unable to accept orders for less than the quantities stated on our price list. However, for purposes like salesman samples we may be able to accept lesser quantities but that will come with an additional charge.
Are your prices negotiable & do you offer discounts for large orders?
We are always willing to consider discounts for multiple container loads of mixed goods or bulk purchases of individual products.
Do you offer credit terms?
We do not offer any credit terms. Please remember, you are purchasing at source at a price that is far lower than you would pay locally in your own country.
Why don't you state your prices on your website?
We are a business-to-business company and do not sell to the general public. We are actually asked by many customers for not stating our prices on our website. For a fair reason that our clients do not want their customers to see how much they are paying for our products. We request our prospective customers to provide complete details like, where they are from, their line of business, etc. which helps us to tune in to their needs and provide them with more information of new products when they are available. It also helps us to verify whether or not an inquiry is from a bona fide business.
What are your payment terms & what different mode of payments are available?
We accept orders only on 100% advance along with confirmation of order. You may make this payment in one or two installments but all must be cleared before we hand over the shipment to the clearing agency. If the order value is more than US$3000.00 we can accept 40% advance and balance as Document Against Payment or CAD. This would however be valid for shipments sent by Sea only. The payment modes are discussed below:-
This is one of the most secure, cost effective and fastest way of payment whereby you can instruct your bank to send a wire transfer to our bank for the order amount. Upon receipt of the confirmed order, we give you our bank details required for wire transfer. It usually takes 24-48 hours for the wire transfer to reach our bank, leaving the time-zone gap between our countries. 99% of our business is done on payment through wire transfers.
Documents against Payment or CAD
This is internationally acclaimed as the most secure way of transaction. The shipping documents (in case of Sea Shipments only) would be sent by our bank to your bank. You can then have the documents released to your favor by making the balance payment through your bank.
People find it as most convenient way of paying but it is very insecure hence we do not recommend payment through Credit Cards. But if you insist we can provide you with a link for such payment after which you will have to fax us the copy of credit card, letter of authority and invoice. Letter of authority and invoice will be generated while making the payment. We recommend you to take its print out for your own records.